Dear Patron,
Thank you for visiting our website. The Fino of today had humble beginnings in 2006 with a handful of employees. From being a fintech to a financial inclusion practitioner to transitioning into a payments bank in 2017 and setting new benchmarks over the years, Fino’s journey has been truly transformative.
As I reflect back I feel proud of what we have achieved, especially helping shape a new banking experience for millions of Indians. From facilitating banking access to the unbanked, to enabling transactions through assisted services to digitally empowering customers, Fino has been a culture changer. Along with the evolving ecosystem, we played a critical role in changing the banking behaviour of people in Bharat.
At the crux of this change is Fino’s customer centricity and innovation, starting with asset light distribution model that brings banking closer to the doorsteps of customers. Our Gully Gully Fino vision envisaged taking banking to every nook and corner of the country. Aided by technology solutions (Micro ATMs, (AePS devices), the humble neighbourhood merchants such as kirana, mobile repair outlets etc are now the new local banking points. One can do basic banking such as deposits, withdrawals, money transfer, new account opening as well as make utility bill payments at these points.
For a segment of population the presence of a familiar face as a banking partner evokes trust and confidence, leading to engagement. It is heartening to see the level of customer engagement at our merchant points and their willingness to explore digital platforms, especially our mobile banking app FinoPay.
Our extensive network of around 19 million banking access points facilitated 338 crore transactions worth over Rs 4.6 lakh crore in FY25. We are the everyday small value transaction partner for our customers, the essence of which is aptly captured in our Har Din Fino brand message!
We pioneered the industry first annual fee based savings account that opened up affordable and hassle-free banking for the masses.
Our emphasis on Transaction, Acquisition and Monetization (TAM) strategy resulted in 1.5 crore CASA accounts being opened through our merchant network and FinoPay app. Around 30% of our CASA customers are women, indicating their growing participation in banking.
As a new age bank, Fino caters to the digitally savvy customers, offering access to a range of banking and financial services through FinoPay app. We strengthened our digital ecosystem with fintech partnerships and developed our own UPI Switch that led to increased share in the national UPI transaction play to 1.62%.
Fino also helps rural focused business entities’ manage cash efficiently through CMS offerings. Over 230 clients across BFSI, Edtech, Logistics, Retail etc benefit from cash digitization at our points.
In a first instance for a payments bank, Fino Bank reported its fifth successive year of profitability in FY25. A remarkable achievement that demonstrates the viability, scalability, profitability, and sustainability of our customer-centric business model.
As the ecosystem evolves, the road ahead for Fino is exciting as well as challenging. We are confident of our strategic direction wherein we will continue to invest in technology to future-proof our business model and adapt it to dynamic industry and regulatory changes, with focus on compliance and cyber security.
With continued patronage from our esteemed customers, support from all our key stakeholders and guidance from the board, we are ready to explore future growth opportunities and work towards our objective of creating a strong financial services organization.
Happy Banking!
Best Wishes
